Resume
Professional
Experience
19th December 2024
Host & Discussion Leader
ISTC meets - remote
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Led and facilitated thee session, ensuring and engaging and production discussion amongst the participants.
- Introduced participants, asked thought-provoking questions and maintained a lively conversation flow.
- Motivated a member, considering membership lapse, to take on a leadership role by hosting an Area Group meeting and initiating a Facebook group for freelance and lone technical communicators.
2024
Volunteer
UX Camp Brighton
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Supported event operations, fostering a smooth experience for attendees and speakers.
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Participated in discussions emphasizing user-focused solutions for websites and digital products.
From 2007 - present
Service and Maintenance Engineer
Sureserve Compliance South (formerly K & T heating Ltd.)
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Conduct maintenance and safety checks on domestic gas installations, ensuring compliance with best practices and legal requirements.
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Designed a master form for heat loss analysis, facilitating accurate and clear reporting.
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Maintained detailed documentation for all activities, including legally mandated landlord certificates.
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Delivered exceptional customer service through effective client communication.
2004
Volunteer Coordinator
European Social Forum, Autonomous Spaces, Communication Rights
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Conducted a comparative study of legal systems and bail procedures in response to EU directives.
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Identified potential implementation challenges and proposed solutions.
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Collated and contributed to the final report, disseminating findings to stakeholders.
1996 - 2005
Additional Roles
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Office & Finance Manager. The Markfield Project Ltd. | 2005 – 2006. Designed newsletters and contributed to grant applications, enhancing public relations and fundraising efforts
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Membership & Training Coordinator (World Association for Cristian Communication, WACC, 2001 – 2005). Conducted surveys and data analysis to enhance member outreach and publications.
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Personal Assistant and Conference organiser (Socialist International Women, SIW,1996-2001). Assisted the Secretary organising conferences, identifying speakers, contributors to the magazine and designing and keeping website up-to-date.
From 2023 - present
Technical Author
Institute of Scientific and Technical Communicators, ISTC
- Collaborate with the Website Working Group to design and enhance the organization's website. The aim is to improve the symbiosis between the ISTC values, its members and the user needs.
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Audited the existing website for inconsistencies, navigation flow, UX journey and needs.
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Contributed to the development of personas by:
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analysing google transition and onward traffic metrics.
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designing the questions and identifying some of the potential interwiees.
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Revised and standardised Area Group rules, improving clarity and usability.
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Developed a form for new Area Group organisers, streamlining administrative processes and enhancing user experience.
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Tested and validated content, ensuring adherence to organizational standards
2005
Audio-Typist & Translator
Aegis Programme, Law Society of England & Wales
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Transcribed and edited reports for the European Commission regarding the impact and effectiveness of the European Arrest Warrant (EAW) two years after it came into force..
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Collated, analysed, and reformatted information for digital and web publication.
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Took notes at conferences and edited final content for accuracy and clarity.
2003
Resercher
Law Society of England & Wales
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Coordinated volunteer activities, ensuring optimal staffing levels for events.
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Ordered gifts and organized recognition efforts to thank volunteers for their service.
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Provided guidance and mentorship to volunteers, ensuring effective communication and collaboration.
1994 -1995
Assistant University Lecturer
University College London, (UCL) and Queen Mary and Westfield College, (QM&WC)
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Prepared and delivered lessons, facilitating student engagement and understanding of complex topics.
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Assessed and graded essays, providing constructive feedback to support academic growth.
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Authored papers and contributed to research projects, enhancing the quality of academic outputs.
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Supported senior lecturers with administrative and teaching responsibilities
Education
& Training
3 March 2025
UPSKILL CAMP
Certificate of completion for CAD, AutoCAD, SolidWorks, UPSKILL CAMP. |March. 2025
2 February 2025
Code Institute Five days challenge certificate. Code Institute. Dublin. https://learn.codeinstitute.net/certificates/edfb2ace544a42f1842b932d8e9fa227
2023=2024
Certified Tekom Technical Communicator. TCTrain Net. Tekom Europe. Berlin
2024
MadCap Flare & APIs Documentation OnTarget Communications, 2024
2007 - 2022
Logic Certification
Recurring Updates
1993 - 1994
MSc Public Policy. Queen Mary & Westfield College. London
1986 - 1991
BSc, Politics & Sociology. Universidad Complutense. Madrid
Skills
& Expertise
Technical Skills
AutoCAD (Basic), MadCap Flare (Basic), Python (Basic), Postman & Json(Basic), DITA, HTML, CSS, JavaScript, Excel, PowerPoint, SAGE Accounts.
Language Skills
Fluent in Spanish and English; intermediate French; basic Portuguese, and Italian, reading basic German.
Soft Skills
Analytical thinking, teamwork, research, attention to detail, and public speaking.
Hobbies
& Interests
Adventure enthusiast
Participated in the Clipper Round the World Yacht Race (2019).
I was on the 'Punta del Este https://www.clipperroundtheworld.com/news/article/and-the-clipper-201920-race-winner-is
Creative hobbies
Crochet and knitting for relaxation and focus.
​Painting and stained glass for self-expression.
Miscellaneous
Love reading and cinema, with an interest in sci-fi, fantasy, and mystery genres.